This Senetas View discusses the importance of “Systems Integrity” and a risk assessment approach to systems planning and development in the wake of the recent high profile security breaches and systems failures reported. It also links the critical need for not accepting the status quo and treating security, privacy, performance and availability as core elements of IT project planning rather than as a separate issue. Here you will find information on security, privacy, systems performance and availability risks and how to avoid potentially massive rectification costs and lost reputation. Read More
Senetas View presents the opinions and industry updates of our consulting team. It is a regular discussion paper on topical issues related to the use of IT in business intelligence, performance management and productivity initiatives.
We seek to share the experiences of our professionals across a range of industry sectors and technologies related to driving the best outcomes for commercial, government and not-for-profit organisations. Your comments and questions are welcomed.
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The Critical Role of Customer Value Management in IT Solutions. Or, "Beyond CRM"
Wednesday, July 20, 2011
This Senetas View discusses the importance of “Customer Value Management” and a risk assessment approach to sales revenues. It also links the optimal use of CRM though integration with business intelligence tools to help maximise customer value in the short and long term. Here you will find information on CRM, business intelligence, XRM and minimising the risks of lost sales and missed new sales opportunities. Read More
Over-engineered Business Intelligence - 'A Bad Workman Always Blame His Tools'
Tuesday, May 24, 2011
Why managers should not play with mud!
This Senetas View discusses the risks of “over-engineered” business intelligence and business performance reporting systems. It also links to research highlighting poorer than expected returns and performance improvements. Here you will find information on business intelligence, data analytics, business performance management and IT return on investment. Read More
Did Customers Design Your Business? Using Knowledge Management to Achieve Competitive Advantage
Tuesday, April 12, 2011
[Real knowledge is to know the extent of one's ignorance - Confucius]
In this Senetas View you will find information about Knowledge Management, Customer Satisfaction and Business Performance Management, business processes and productivity. It discusses the competitive advantage Knowledge Management brings – the benefits of using internal and external data and analytics to create knowledge used to maximise customer satisfaction, productivity and growth. Read More
'The Canary in the Mine' - Business risk management through systems performance monitoring
Wednesday, March 16, 2011
In this Senetas View you will find information about Systems Performance Monitoring, IT infrastructure performance monitoring, systems availability, capacity and early warning and detections of systems failures. It discusses the cost and management burdens and the business risks of damage to customer satisfaction and productivity of sub-optimal Systems Performance Monitoring and early warnings of potential IT systems failures and recommends a better business model to address these issues. Read More
Technology Strategy's Impact on the Organisation and Risk Exposure - The Hidden Risks of Cloud Technologies
Wednesday, February 16, 2011
In this Senetas View you will find information about cloud computing, risk management, organisation design and IT security. It discusses the need to re-think organisation design in the light of new and emerging technologies and the risks they expose organisations to including how new productivity tools expose organisations to a range of obvious and hidden risks. Read More
Successful Business Strategy Requires Speed of Execution - 'Cloud Computing's' Hidden Benefit
Tuesday, January 25, 2011
In this Senetas View you will find information about cloud computing, business strategy, business performance management and productivity. It discusses features of cloud computing and its clear and hidden benefits – in particular as an enabler of optimal implementation of business strategies and new technologies that support them. Read More
Business Intelligence Systems - Why So Many Fail
Wednesday, January 12, 2011
In this Senetas View you will find information about Business Intelligence, Business Performance Management, IT business requirements, systems design responsibilities and IT health-checks. It discusses the reported failure of many business intelligence and performance management IT projects to deliver real value and recommends how to avoid the traps. Read More
