Senetas View

This Senetas View discusses the importance of “Systems Integrity” and a risk assessment approach to systems planning and development in the wake of the recent high profile security breaches and systems failures reported. It also links the critical need for not accepting the status quo and treating security, privacy, performance and availability as core elements of IT project planning rather than as a separate issue. Here you will find information on security, privacy, systems performance and availability risks and how to avoid potentially massive rectification costs and lost reputation.  Read More

This Senetas View discusses the importance of “Customer Value Management” and a risk assessment approach to sales revenues. It also links the optimal use of CRM though integration with business intelligence tools to help maximise customer value in the short and long term. Here you will find information on CRM, business intelligence, XRM and minimising the risks of lost sales and missed new sales opportunities.  Read More

Why managers should not play with mud!

This Senetas View discusses the risks of “over-engineered” business intelligence and business performance reporting systems. It also links to research highlighting poorer than expected returns and performance improvements. Here you will find information on business intelligence, data analytics, business performance management and IT return on investment.  Read More

[Real knowledge is to know the extent of one's ignorance - Confucius]

In this Senetas View you will find information about Knowledge Management, Customer Satisfaction and Business Performance Management, business processes and productivity. It discusses the competitive advantage Knowledge Management brings – the benefits of using internal and external data and analytics to create knowledge used to maximise customer satisfaction, productivity and growth.  Read More

In this Senetas View you will find information about Systems Performance Monitoring, IT infrastructure performance monitoring, systems availability, capacity and early warning and detections of systems failures. It discusses the cost and management burdens and the business risks of damage to customer satisfaction and productivity of sub-optimal Systems Performance Monitoring and early warnings of potential IT systems failures and recommends a better business model to address these issues.  Read More

In this Senetas View you will find information about cloud computing, risk management, organisation design and IT security. It discusses the need to re-think organisation design in the light of new and emerging technologies and the risks they expose organisations to including how new productivity tools expose organisations to a range of obvious and hidden risks.  Read More

In this Senetas View you will find information about cloud computing, business strategy, business performance management and productivity. It discusses features of cloud computing and its clear and hidden benefits – in particular as an enabler of optimal implementation of business strategies and new technologies that support them.  Read More

In this Senetas View you will find information about Business Intelligence, Business Performance Management, IT business requirements, systems design responsibilities and IT health-checks. It discusses the reported failure of many business intelligence and performance management IT projects to deliver real value and recommends how to avoid the traps.  Read More